What is my set of actions waiting for me? And what did others put in my to-do list? Some email here, some talking along the aisle and in between some other dont-forget note on a post-it during a phone call… This way of organising yourself can clearly be bettter, much more efficient, since you risk losing one of your actions out of sight and at the same time you are jeapardizing the good relations with your customers (and colleagues).